Prevent fraud and scams
We're working all the time to better safeguard your financial and personal information. To help better protect you against scams, this page will provide information on some of the scams around at the moment.

Phone Scams alert
Fraudsters don't only strike online. There's been an increase in phone scams where the caller claims to be from a software service provider offering to assist you with a computer issue.  The person may then attempt to take control of or access your computer, do not allow this, just hang up.

Another recent phone scam involves hoax callers contacting unsuspecting people and claiming to be bank employees, who then request customer account or personal details. Be particularly vigilant to these types of scams if you have lost your wallet or been the victim of a break-in.

Some ways to protect yourself against these phone scams:

  • If you're unsure, ask for a reference number and call back on a trusted number (ie. phone book) to confirm if the call was genuine
  • Never give a stranger remote access to your computer
  • Do not give out your personal, account or online details unless the phone number comes from a trusted source
  • Keep your computer protected by running security software, only purchase from trusted sources
  • If you think you've fallen for these scams, contact us immediately.

Email scams
Scam emails (also known as ‘phishing’) seek to trick people into giving out personal and banking details.  These fake emails are designed and written to look as though they come from legitimate businesses, and often contain a corporate logo and link to a fraudulent copy of the real website.

Think you received a scam email?

  • Report the scam to Westpac immediately
  • Delete it straight away from your inbox and sent folder if you've forwarded it.

Clicked on a link or opened an attachment in a suspicious email?
If you believe your security has been compromised, contact us immediately.

If you don’t have security software, we suggest you install one of the free security tools available online, then perform a thorough scan of your system.

Some ways to spot a scam email

  • Does it instruct you to click on a link, open an attachment or call a number?
  • Does it ask for sensitive financial information or for you to confirm the security of Online Banking?
  • Does the email have poor grammar and punctuation?
  • Are words spelt wrongly?

Remember, Westpac will never ask you to update, verify or correct any Online Banking details directly into an email reply.

Malicious software alerts
Malware, short for malicious software, is an intrusive program that fraudsters try to install on your computer or device. Malware, such as a virus or Trojan, can disrupt or slow down operation, gather personal and financial details, extract funds or perform other fraudulent activities under your name.

Malware is usually sent as an attachment to emails claiming to be from a trusted source, or disguised as genuine software.

What to do if you think you have malicious software:
Trust your instinct if something feels suspicious. If it doesn't look quite right:, err on the side of caution and assume it's not right.

'ASSURE' yourself and stay 1 step ahead of the fraudsters:

  • Abort what you are doing - close the browser or exit the app
  • Seek security software updates
  • Scan your PC/Device to remove threats
  • Use another device, check for anomalies and payment history
  • Report any suspected fraud immediately
  • Enquire further if in doubt.

Online security help is at hand
If you don’t have security software, we suggest you use one of the free security tools available online.